What would you use to remotely support a computer with "LAN" access? (programming.dev)

submitted 1 year ago by lambda@programming.dev to c/linux@programming.dev

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I have a few family members that I help support. For instance, I installed Linux Mint on my grandmother's PC. She doesn't know any different and my young cousin doesn't understand it so he finally stopped giving it viruses. I used to use TeamViewer to take over her PC when she needed support but I got my account banned because they believed I was using it commercially. Oh well!

I have Tailscale installed on the computers. This gives me SSH access. What would you suggest? RDP? Something else?

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[-] SwingingTheLamp@midwest.social 5 points 1 year ago

I believe that Linux Mint supports RDP, built in. You just enable it in the System Settings. Is that not workable?

[-] notfromhere@lemmy.one 4 points 1 year ago

In my experience, RDP locks the screen for anyone at the physical machine. It sounds like OP is wanting a simultaneous screen sharing.

[-] SwingingTheLamp@midwest.social 3 points 1 year ago

That's odd. It does not lock the local user out on Ubuntu, and allows simultaneous use.

[-] notfromhere@lemmy.one 1 points 1 year ago

Sounds like a good option then!

[-] thejodie@programming.dev 1 points 1 year ago* (last edited 1 year ago)

I think that screen lock is really only the case in Windows. Most linux vnc and rdp servers either run their own completely separate X session or share the console session.