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An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them (www.businessinsider.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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[-] LiquorFan@pathfinder.social 4 points 1 year ago

Reminds me of the story about the British India Company putting a bounty on snales to combat an infestation. People started breeding snakes to claim the bounties. When the government caught up to that, they stopped giving bounties for snales heads. So people released all their snakes into the wild, making the infestation worse than it was.

this post was submitted on 12 Jul 2023

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