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this post was submitted on 09 Nov 2023
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Technology
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Yea they probably won't let you forget that your being monitored management constantly reminded us.
Every callcenter I've worked at tried to prevent workers from using the restroom.
Not allowed to take a litteral minute to breath after the call is over if you do they know and they will harrass you for it. Back to back calls all day.
Woried that they will pull a call where you made a mistake and count it against you.
Everything you do has numbers and stats they can look at.