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WhatsApp head confirms ads in the messaging app are still in the works
(www.theverge.com)
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As it happened, both.
Back then, the norm was to pay for a service. When it's good and the price is fair, people use it, especially when the alternative was feature-limited SMS paid by the message at inadequately high cost. And Facebook isn't free: you trade privacy and exposure to customized ads in exchange for access to the service, so your comparison is biased.