People seem to forget that a good track record is never a guarantee that future games will be good. A company name also isn’t a guarantee either. Since studios are essentially a revolving door of talent.

Companies are ran by people and people can make mistakes or whatever that leads to a botched game. Not to mention the fact that the talent in game studios come and go so the people that made game A so great might not necessarily be the same team that works on game B which makes things more uncertain.

Bioware is another solid example. They had a really good track record for years until they dropped ME:A. Largely (afaik) because a lot of the talent behind their best games had moved on, leaving a new set of talent to work on ME:A and future games.

They've fixed Cyberpunk and it's a great game now. I learned with No Man's Sky that it's important to give people a second chance to fix mistakes. Nobody will always deliver a solid product on launch, eventually everyone will stumble. If it's their first time, I'm not going to hold it against them as long as they take steps to make it right.