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this post was submitted on 15 Nov 2023
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Coersive Exclusion usually falls under the Equalities Act in the UK and against one of the protected criteria in the act but Nationwide Building Society recently lost a court case against them regarding forced office attendance. I don't remember the specifics but it may he worth reading up on.
I will add, I'm no legal expert. My advice would be for your friend to speak to Citizens Advice Bureau or a solicitor to see whether they have a case.