Whenever I hear this quote I also think of the developers/publishers. They need to have a good reputation so people buy their games.

I think that's why EA, Blizzard, Ubisoft, Activision, etc sales have gone down. I will not say that gamers react fairly when it comes to unfinished game releases, but it takes one bad game to ruin a developer. Especially when you consider how small the margins are or if they are publicly traded. Even developers with good games have recently been going out of business because it's not sustainable.

I also think of their legacies. Especially in a post-steam world, a game with a good legacy will continue to sell for much longer. I don't think a game like Watch Dogs ever got rid of the stink surrounding it, even though it isn't a bad game to go back to nowadays.