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Offering solutions is annoying
(lemmy.world)
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this post was submitted on 28 Nov 2023
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They key is to do both. Listen intentently, respond with something like "wow that sucks, would you like a hug?" And then while hugging say something like "is there anything I can do to help you with this?"
That's what will give you your answer. If she says "no" then just let it be. If she says "I don't know" help to guide her to the solution. Ask "what do you think could be done to make it better?" And let the pieces fall in place.
Even if you know the answer, it's better to let people come up with it on their own. They'll feel understood and empowered, and you won't get shit on for being calous. Everyone wins