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Offering solutions is annoying
(lemmy.world)
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this post was submitted on 28 Nov 2023
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Maybe consider it from the other perspective - the other party wants to be heard. That's the problem you're trying to solve.
Can you solve it? How would you solve it? What approaches make them feel heard? What feedback do they need from you to indicats they are being heard? How do you get feedback from them that they feel heard? What are the words you should use? How will you know they are wanting to be heard? What are the words they are using? What are the facial expressions they are using? What are they doing with their body while they're talking to you? 1What situations are likely to bring about an instance which they are wanting to be heard?
I had to do this a bit when moving into people management. After a whole you become practised at it and it's not hard any more.
This. Turn it into a puzzle and maybe you won't be stressed out when you can't instantly solve it so you don't have to listen