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Sony is going to remove certain purchased titles from user libraries
(www.playstation.com)
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"We sincerely thank you for your continued support."
Not only are they not refunding, They seem to think you might purchase something else from them in the future.
Even Google was giving people full refunds for all games that were bought on Stadia when they gave up on that. I can't imagine that the total refunds would even be that bad for Sony given the increases they made for PSN prices. Would at least come across as at least pretending to "do right" to keep some level of trust from the people that have been buying non-game media from them. It would all be just a PR thing with some loss of current money for future money. Maybe even just offer a free amount of credit for getting some shows/movies from the Sony owned studios.
But since Sony is currently the number one, they will keep on their fuck shit until Microsoft or Nintendo are able to pull some big push. Playstation really only does kind of cool shit for customers when they aren't in the lead.
Just FYI: there's been about 45 million PS5's sold to date. There's been over 130 million Switch's sold. PS4 sold 117 million during its total run.
They're in the lead against Xbox. They don't really cross paths with Nintendo. Different demographic, sort of.
And idiots will do it, too.
Because most people will still continue to buy things.