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submitted 11 months ago by L4s@lemmy.world to c/technology@lemmy.world

HP misreads room, awkwardly brags about its “less hated” printers | Opinion: HP's printer business practices have infuriated users for years.::Opinion: HP's printer business practices have infuriated users for years.

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[-] 1024_Kibibytes@lemm.ee 85 points 11 months ago

I'm copying my comment from an earlier thread on the same subject.

Tl:Dr If you want to be less hated, make a good product.

I was asked to set up an HP printer earlier this week. It was connected by a USB cable. It stopped printing after a few pages.

HP wants the end user to download their app to use the printer. The printer also has to be set up using an Ethernet or Wi-Fi connection. I'd already tried to connect it to Wi-Fi using the button on the printer, but it just said "Er" & blinked some other lights. The HP website specifically says that the printer cannot be used with just a USB cable.

I was confident I could have got it to connect to Wi-Fi and downloaded the app, but it was too much of a problem just to be able to print.

I had a Brother printer moved into its place. There haven't been any other printing issues.

[-] Zeron@lemmy.world 29 points 11 months ago

Definitely recommend brother. No fuss, just works.

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this post was submitted on 08 Dec 2023
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