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Discord users are cancelling their Nitro after new mobile layout update
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this post was submitted on 08 Dec 2023
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Yeah it is bad.
I actually like it lol. I guess I’m in the super minority.
I just took a look and it seems fine. Way easier to access messages which is the main reason I use discord on my phone. I thought the UI was shit to begin with so it's hard for them to do worse.
Yeah I do t use it for anything other than messages on my phone. I think the new ui is a huge improvement personally.
You're not alone. Especially over the past few months, fonts on mobile seemed slightly off. The new design looks way better in comparison as the typography is consistent across the entire app.
I dunno. Just speculation (here's a grain of salt but) people may be sick of Nitro because of all the features that Nitro users are asked to pay more for. It's weird to remind people who are paying a subscription for an app that there's a store where they can pay more for stuff.
From the business side of things, it's not weird at all.
These people are the ones who have already demonstrated a willingness to pay.
I've always found this take on in-product purchases and subscriptions weird.
You are right that they're allowed to do whatever they want, but...this is just my personal take...the value proposition for Nitro is pretty low as it is. Trying to get more than a subscription from me is a bit of a turn off and makes me want to reach for the cancel subscription button (actually, my subscription is currently in this state through to the renewal date because of the nags about paid borders and stuff).
I do this with this and also other services that want to upsell beyond a premium or support the platform experience. If I'm already supporting the platform, the first time I'm asked to support it more is when I cancel the subscription. Then they have the uphill battle of convincing me to resubscribe in the future.
Stated differently, if they don't remind me I'm subscribed, I'd just keep paying. If they remind me by asking me to pay for things over and above a subscription, I'm suddenly trying to find the true value of the new thing, and also in the next subscription payment. If I can't decide within a few minutes, I always just hit cancel.
You're not. Some opeople are overreacting big time. "change is bad". This ux change is so minor compared to what some other places have done in the past...
Like always the vocal few are making are making a mole hill into a mountain again.
No it's not overreacting. The UI is extremely confusing if you're mainly using Discord desktop or tablet. Especially on foldable devices, it has become very buggy when switching UI because of 2 different designs and UX. Believe it or not, but most people use Discord are for Servers, not for DM. Discord best features is the distinction between personal hub and server. That is also the reason why Facebook separate Message into their own app. If you're using DM a lot then of course you wouldn't see the problem. Also, people buy Nitro are for servers, not for dm.
I'm fine with the update btw. But I understand why people aren't happy instead of being bias only toward my experiences.
Yeah I think it's a lot better, looks nice and is easier to navigate around
I love it