733
Adobe faces big fines from FTC over difficult subscription cancellation
(appleinsider.com)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 14 Dec 2023
733 points (99.1% liked)
Technology
59197 readers
963 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
They're in thouble because they made it too complicated.
If they said no refunds, or made every option 50% refund, the FTC wouldn't be up in their grill.
It seems that they don't mind the fee it's the cancellation process that they take issue with. It has been a while since I last used Adobe products but I can't recall that it was so bad. But maybe it's still not legal.
They are probably entirely within their rights to offer no refunds but I suspect that would anger people even more.
50% refunds on the normal monthly wouldn't make sense, because the plan doesn't cancel until the end of the month anyways. So they would offer 50% refunds for essentially nothing.