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this post was submitted on 22 Jun 2023
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Technology
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I’ve got quite a few bones to pick with Amazon but canceling Prime isn’t one of them. Compared to calling a customer representative who barely speaks my language after being on hold for an eternity, Amazon is straightforward and easy.
I kinda agree, yes, they used dark patterns to make fewer people cancel, but many companies do worse, like make you pick up the phone. And they don't trick people into signing up - people sign up for the free trial willingly and knowingly.
That being said, I agree that companies need to be reined in. Consumer protection in the US is severely behind.