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I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
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this post was submitted on 15 Dec 2023
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Mildly Infuriating
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That all loads of companies that do. In this case it would be better because it would actually understand what constitutes an email rather than running some standard script with no comprehension of what it's doing.
The difference between AI and automated script responses is AI is actually thinking at some level.
I think AI generally tries to bullshit more often than participating in what the user wants to accomplish. It would be like speaking with customer support who don't actually work for the company, is a pathological liar, and have a vested interest in making you give up as fast as possible.
That's not what AI is though.
An AI is pretty good and doing whatever it's programmed to do it's just you have to check that the thing it's programmed to do is actually the thing you want it to do. Things like chatGPT our general purpose AI and essentially exist more or lesses a product demonstration than an actual industry implementation.
When companies use AI they use their own version on their own trained data sets.
If you program your learning algorithm to "solve" customer problems in the shortest amount of time possible with the least amount of concessions possible, it will act exactly as I just described. The company would have to be run by buffoons to give the phone machines the ability to change user account information or have the ability to issue refunds, so the end result is that they can only answer simple questions until the person on the other end gives up.
That is not how AI works.
It's not programmed at all, it's a developed network, it evolves in the same way that the human brain evolves, saying it will try and solve the problem in the shortest possible time is like saying that human agents will try and solve the problem in the shortest possible time. It's a recursive argument.
You have rather proved my original point which is that everyone talking about AI doesn't know what they're talking about.
You might say "oh but an artificial intelligence could never possibly match the intelligence of humans" but why would that be the case? There's nothing magical or special about human intelligence.
Wow you really went off on an irrelevant tirade, there. There is a defined accuracy when you set up the learning algorithm, there is an end goal result that you define with which the program chooses and eliminates "choices" for a given generation. You program it, it doesn't magically conjure from a witches cauldron or a wish from a genie.
And also, we're not talking about actual intelligence and sentience here, we're talking about AI as in modern Learning Algorithms, as I explicitly stated at the start of this thread before you used the term AI for the first time in this thread. Idk why you're comparing it to human level intelligence when it's barely passable as a poor and easily abused mimicry.
With your repetitive, nonsensical, baseless logic I think you would pass for one of those glorified chatbots.