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this post was submitted on 20 Dec 2023
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Technology
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really? i've been using SXM for over a decade. i've never seen a company that is so desperate to keep their customers. they'll do pretty much anything you ask of them.
tired of paying the bill? then don't. they'll cut it off after a few months. then they'll call and be willing to forgive the past bill, cut you back on, and you probably won't even have to pay it for another month or two.
whenever whatever deal i'm on expires, i simply call them up and tell them i'm thinking about cancelling. they'll usually offer something like service for $5 a month, if i'll pay for 6 months at a time or something.
i've never had even a hint of trouble with them in the last decade.
They do both.
When I bought my car in 2015 it came with the free trial but I specifically did not sign up for a subscription. When the trial ran out they started hounding me and I basically struck a deal: I'll get a year subscription but if and only if you invoice me. Mail me a bill in the mail and I will write you a check and mail it to you or make a one time payment on your site. No auto-enrollment.
The first two years they did this no problem. The third year they put up a big fuss and told me that wasn't something that was possible. I asked how it was possible for the past two years and he said I must have misunderstood. So I said okay, if that's not possible then I guess I'm done with Sirius and hung up. A few days later I got another email and called in again and asked that rep for the invoice option and she said while it's not commonly done, she'd make an exception for me.
The year after that I tried three different reps and nobody would invoice me so I cancelled and haven't signed up since. They still sent me mail and email for years, and somehow they fucked up their database and when my parents bought their car (same make, different model) now I'm getting all of their ad email from Sirius again, but they did stop (intentionally) emailing me after about two years of no contact.
Yeah they seem desperate to have the subscriber numbers. I get really tired of the song and dance negotiations once a year but it's not hard to get months for free or worst case $5 per month. I've always felt if they would just give everyone the $5 a month deal they would have more subscribers and probably more money.