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What's up with Epic Games? (lemmy.world)

submitted 11 months ago* (last edited 10 months ago) by ElPussyKangaroo@lemmy.world to c/games@lemmy.world

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I can't seem to find that one comment explaining the issue with them...

But for the sake of promoting conversation on Lemmy, what's the issue with Epic, and why should I go for Steam or GoG?

Note: Piracy is not an answer. I understand why, and do agree to a certain extent... But sometimes, the happiness gained by playing something from a legitimate source is far greater 🥹... coming from someone who could never ever afford to purchase games, nor could my parents... Hence I've always played bootleg, or pirated games.

TL;DR

What's wrong?

Their launcher has a terrible UI AND UX.
They make exclusive deals with studios to prevent other platforms from getting games. (Someone mentioned that Steam did the same thing in their infancy. Also, I have another question; why is it ok for Sony and Microsoft to make exclusive games for their consoles but not ok for these PC platforms to do so?)
They have been invested in by a Chinese company, Tencent. (Someone mentioned that it isn't that big of a deal, but idk.)
They are actively anti-linux for some reason.

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[-] mateomaui@reddthat.com 2 points 11 months ago* (last edited 11 months ago)

Epic’s customer service sucks. Consider my last experience from a prior xmas sale:

had multiple games in the cart with discounts applied, checked out with paypal, but for whatever reason the communication broke and didn’t go through
my cart then got stuck in a limbo where I couldn’t check out with any method to receive the discounts, everything was full price again
opened a customer support ticket to get the problem resolved, then went through 3 days of back and forth, explaining the situation over and over because
- each of your replies are handled by whoever the next agent is
- who apparently don’t read any history of the ticket, so they provide feedback or advice that already didn’t work
- and it can take a full 24 hours or more to get a reply that ignores all previous replies
by the time the error was resolved by a competent person, the sale was over by only a few hours
despite the fact that I only missed the sale window because their reps were incompetent, they refused to make any exceptions to apply the sale prices I had been trying to checkout for 3 days

So, fuck them. I only claim free games from them now.

And I concur with problems other people have mentioned.

[-] BigVault@kbin.social 2 points 11 months ago

each of your replies are handled by whoever the next agent is

The names of their support agents is truly odd. I’ve seen people post complaints about their support that is little more than this:

Hi, this is Charlie Uniform November Tango here to help.
After receiving all the information that you sent us that we requested, we sadly can’t help because reasons.
Thanks for being an epic gamer.

Hilariously bad.