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Spirit Airlines put six-year-old boy on the wrong flight alone
(www.independent.co.uk)
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this post was submitted on 25 Dec 2023
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I was an escort many years ago (phrasing deliberate) and yeah. Some safeguards we had off the top of my head:
Parents stayed with the kid at the gate for their first flight. They were also told to stay at the airport until the plane left the ground, not just when the kid boarded or the plane left the gate (I only worked with kids on layovers and arriving from international flights who needed to go through customs)
When kids had an extended layover, they had a supervised play room we'd take them to. When it was time for their next flight we would call their name, check their wristband to make sure it matched the paperwork (oh yeah, they got wristbands with name and flight info) and we would ask them where they're going (not "are you going to St. Louis?" but "where are you going?" and make sure they say St. Louis, Missouri, or something to that effect)
At the gate, talk to the gate agent. Tell them you have Kevin, the UM (unaccompanied minor) going to St. Louis so everyone knows they have the right kid going to the right place, especially if there was a gate change and she thought you had Blake for the new flight at this gate going to Denver
Board the plane with the kid, and introduce them to the flight attendant. Same deal: name and city. When they take the kid from there, they should sign the book and check the wristband just as we did
When the kid is handed off to the parent (or whatever) on the other end, make sure the name and address matches their ID. This was typically only done on international arrivals (otherwise parents would meet at the gate and gate agents would do the handoff) but if anything didn't match we had to get in contact with whoever dropped the kid off at the beginning of the trip and get authorization. But I'll admit I bent that rule when a deaf teenager was going back to her boarding school and Mom put the school's address which of course didn't match the ID. The girl knew the woman picking her up already and was old enough to trust a little vs some 8-year-old who doesn't understand that Aunt Suzy has a restraining order