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this post was submitted on 07 Jan 2024
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It's not okay. I can hear some of my customers' anxiety when they struggle to tip me. Some people lord it over me like I should revere them for their blessing. There is an unnecessary layer of stress to the customer service routine for everyone involved except the owner who benefits from this system. Not to mention some businesses pool their tips and share it with everyone, sometimes redirecting these funds into unscrupulous items like snacks without consent. >:(
Tips don't motivate me to provide great customer service to my customers. Tips serve to maintain cheap labor, but more important to me is how they erect social barriers. I can't blame someone for wanting or being motivated by tips when they're stuck near the bottom of the socio-economic ladder. I'm there too so I understand, but there's just no reason for tips when we can get/provide great service without adding layers of paranoia; When we can provide a satisfying quality of life for everyone in the process with a ~~not-so~~-simple wage increase (and God forbid, better budgeting and management from business owners).
They also in general make my job harder, especially when an old person who's basically blind can't find any of the buttons or follow simple directions (PRESS 3 FOR THE LOVE OF GOD, MARIANNE)
I'd like to supplement that I've had access to my various employer's records multiple times... because why lock the admin computer.
With my current employer, my entire wages for the month are paid for with net profits in a single day thanks to the skeleton crew we operate. I get to work knowing every other day is going straight to my boss's luxurious life-style because it's certainly not coming back here.
Don't be surprised when you hear of another staff walk-out~
Fuck tips, support good living standards for everyone!