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My bank gives me the option to opt out of marketing communications. It takes three clicks to opt out of each category, and there are three pages like this! (lemmy.ca)
submitted 10 months ago by Showroom7561@lemmy.ca to c/assholedesign@lemmy.world
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Marketing should always be OPT-IN by default, but these extra steps to opt out is truly asshole design.

Oh, and on the opt-out confirmation screen, you get two options: Yes or No. The button colour for "yes" is white, and the “no” button matches the “save” button on the previous screen, so it's easy to accidentally cancel the opt-out. Double-asshole design!

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[-] Showroom7561@lemmy.ca 10 points 10 months ago

Inbound calls? Outbound calls? I would not want to sit through an ad instead of being put straight through to a bank rep to report a missing card or some other important issue

Hopefully, it also includes the “upsell” when you do call for something. Like, after the problem is resolved, “we have some other products you might be interested in.”. I don't want to hear about anything that I'm not asking about.

[-] kevincox@lemmy.ml 2 points 10 months ago

Seriously. My checking account bank has a very small number of jobs:

  1. Recieve my paycheck.
  2. Transfer money where I say.
  3. Occasionally deposit/withdraw cheques or bills.
  4. Tell me how much money of mine you have.

I don't want any new features.

this post was submitted on 08 Jan 2024
407 points (99.5% liked)

AssholeDesign

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