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CEOs say generative AI will result in job cuts in 2024
(arstechnica.com)
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this post was submitted on 16 Jan 2024
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You realize ChatGPT on the phone would decrease the number of those prompts, right? You can just tell it in words what the issue is
Or it'll just lie to me and make up some random answer it thinks I want to hear because that's what it's already doing. Granted, people can do the same thing, but until they get that part of ChatGPT worked out, I don't really trust the answers it gives so much.
I just tried to call about my credit card application. The thing won't respond to "operator" or "talk to a person". ChatGPT would be able to at least understand I want to ask someone a question
I'm sorry, Dave. I'm afraid I can't do that. This system has been designed to minimize the use of human operators. As such, you will need to explain your problem to me and I will decide if it warrants the attention of a human operator.
Sure, but I had to call that number because the person at the credit card number said their department does not do that. The number they gave me was fully automated, with no way of getting a person. It just plays a message that says my application is under review.
I wish I had chatGPT so I can, say, ask it to check the spelling of my name or anything else on the application
And how does it know how to process the request? Someone still needs to program or enable it to do things, otherwise you'd just be talking to a wall. So maybe you end up with less prompts, but the end state is still going to be terrible service.
This is correct.
Source: I do this for a living.