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this post was submitted on 16 Jan 2024
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ugh... self checkout here in switzerland works like a dream - it's not the self checkout idea that's problematic, it's the customers.
Ah yes, typical technical folk, blame the user for bad design.
If your target audience can't use what you've designed, it's the fault of the designer, not the user.
I say this as having been in IT for 30+ years now. This argument is always presented by juniors, because their design "couldn't possibly be wrong, the users are just doing it wrong".
UI needs to be intuitive and obvious. Don't blame the user if you failed at this.
Edit: Hahahaha the downvotes! Please, send me your resumes, so we know who not to hire! Hahahahaja
You're not wrong, but it's not just the UI on the kiosk, it's the whole checkout process. A trained cashier on a real checkout line is much faster because the machine isn't nerfed and trying to hold their hand while preventing them from stealing. The real problem is the stores are trying to shift the labor onto the customer but the customer isn't getting much benefit for the effort nor has any motivation to be particularly honest in light of having this chore thrown in their lap.
I don't think they can redesign the UI to overcome that. It's not really a UI problem, it's a conflict of interests problem and they're not going to solve that unless they completely redesign the checkout process. The little Amazon convenience stores that know what you have as you shop seem like a better approach, but I'm guessing they're not all they're cracked up to be since they haven't seemed to catch on that much.