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Netflix axes its $10 ‘Basic’ plan in the US and UK
(www.engadget.com)
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this post was submitted on 19 Jul 2023
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I cancelled Netflix last month and had only kept it that long for family members.
After cancelling, I got a welcome back email because they’re apparently happy to let anyone logged in reactivate the subscription…
So I contacted them again to cancel, get a refund and ask what happened.
Then I decided I wanted to remove my card details from the account, but apparently you can only do that by contacting support…
So they think it’s okay to let anyone restart the subscription from a TV without entering a password, but they’ll make you contact support to remove card details…
Chargeback
Only if you plan to never do business with them ever again. I did that for a ps4 game on the PlayStation store that didn't work with no refunds, and Sony locked down my account until I paid them that money. Pretty sure they warned that next time they won't be so nice. Pretty fucked up.
Just about everywhere does that. People love throwing around the charge back option on the internet but it often fucked you over. Some companies use 3rd party payment processors so it can not only ban you from the company you charged back but also anything else using that processor.
@ilickfrogs
@prole
I use privacy.com, free service, let's you create a virtual card for each subscription, then pause or cancel a card.
This way if I cancel Netflix I can also pause the card, if they try and bill be it'd be processed as a failed transaction.
Free teir only let's you make 6 cards / month but after a couple months you should be able to get everything moved over.
(Also cards are locked to the vendor so if the card gets compromised it can't be used anywhere else)
Only time I ever did a chargeback like that was from a health app with virtual doctor visit. App was so bad that I wasn't able to communicate with the person due to crashes every time you type a letter and attachments crashing that they left the call. Took like 4 months but my bank sided with me. Fortunately if they ban me from that app I don't think much is lost lol
Yeah doing a charge back is a last resort and should only be used when you've actually been screwed over and you don't mind the account/service that you're doing the charge back against being permanently banned.
It's not fucked up at all. Doing a charge back for what you did is basically stealing. You kept the game and got your money back.
If it didn't work and there were no refunds, then what the hell else do you do? There was stealing, but it wasn't this guy.
Sure, but there are no PS4 digital games that "don't work".
I honestly can't remember the exact situation, but I believe it was related to mistakenly buying something that was an add-on or dlc for a game I didn't own, thinking it was a bundle with the game AND the add-on. It may even have been my fault, though it was certainly misleading.
But it was about $13 on an account that has spent literally thousands. They blocked my account and I couldn't connect to their network with my ps4/ps5 until I bought ~$13 in PlayStation store credit and added it to my account.
Great way to treat a loyal customer. It's almost like they know very well that they have all the power in this dynamic, and that I wasn't going to give up thousands of dollars in games over 13 bucks.
When they get a customer locked in like that, they know they can get away with anything, and they do.
You can call it what you want, but it's not unethical. I'm not even sure what they did would even be legal in Europe
I only kept the game, because they have no mechanism for returning it. I didn't want the game.
You're also ignoring the power dynamic here. The consumer has zero power in situations like this. A charge back is one of the few tools we have to try to avoid being taken advantage by corporations.
What, am I going to sue Sony Computer Entertainment, and best them in court? Or is it more likely that they're aware that they hold all of the power in this dynamic?
Any "power dynamic" is not the point. You bought something and then tried to circumvent it to get your money back while keeping the content.
Does Sony's refund policy suck? Yep, it does.
Is what you did essentially stealing? Also yes.
Doing chargebacks is a common scam btw. People will buy something, get the item or service, then do a charge back to get their money back, with the bank/provider doing it and then putting the burden on the retailer to prove that the person got what they paid for, which is often impossible.
Think about it like buying something on eBay, getting it, then asking ebay for your money back saying that you never received the item.
I'd give the solution, but I'd be put on multiple lists.
Okay then, I was just wondering if this was the right time to point out that the home addresses of Netflix board members are publicly available information.
I do not advocate violent or illegal activities. I encourage readers to utilize critical thinking and sound judgement.
I would like to say eat the rich, thanks
Why would changing a password put you on a list?
Change the password before you deactivate again?
Probably a good reason why you shouldn't share your sub but netflix should have an easier setting to disable it so it is on them.
I mean, the sub is designed to be shared within a household, that’s why they have profiles…
The problem is Netflix letting a sub profile reactivate the subscription without providing a password.