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App Store to Be 'Split in Two' Ahead of EU iPhone Sideloading Deadline
(www.macrumors.com)
This is a most excellent place for technology news and articles.
While not impossible, you have to try fairly hard to fuck up your phone like this. I'd be actively impressed if your story is true (particularly as you used the plural), and if so I'd like to know what they were specifically trying to install that fucked up their phones.
It's just statistically more likely they downloaded a malicious app from the Play Store than had any chaos side loading.
The plural is I just do it now cause i don't wanna have to deal with it again and I don't trust them but it was a obvious scam they clicked on and guy over a phone talked her through it