“We had relied and started to rely too much this year on self-checkout in our stores,” Vasos told investors. “We should be using self-checkout as a secondary checkout vehicle, not a primary.”

That is the key point here. Use them to replace the express lanes but dont replace all checkout points with them.

they actually increase labor costs thanks to employees who get taken away from their other duties to help customers deal with the confusing and error prone kiosks

Now that is bullshit... how can it cost more to have someone spend part of their time to help a customer when they have a problem vs having an extra person help them full time during checkout.

Still, 60% of consumers said they prefer self-checkout as of 2021, presumably because they’ve never seen Terminator (wake up sheeple).

WTH... I really don't understand why this person hates them so much. Seems to have some hidden agenda but I cannot for the life of me tell what it is.