Low end hardware made the user experience frustrating and the overall performance was poor. It's annoying because the concept is good, but a phone that's supposed to be your "long term phone" shouldn't be painful to use after only months. It's certainly very repairable - or seemed to be. I didn't actually have to ever repair mine, but if I'm going to deliberately have a phone for a long time then I need it to stay off with specs that mean it'll still perform after three or four years.