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this post was submitted on 06 Feb 2024
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This is one of the most perfect examples of a bank charge back situation I have ever seen.
You get your money back, sure, but the company has also profited off the theft of the ticket, so I think a reasonable jury/judge would find you're owed some money for that profit and maybe some more so they think twice about doing it again. You'd probably be able to take them to small claims court and get an easy settlement for the equivalent of upgraded seats on the secondary market.
Also, if they had booked flights, hotels, and made other commitments to travel to the concert that money might not be easy to get back.