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Samsung purposely knives customer's TV to weasel out of repair
(www.youtube.com)
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this post was submitted on 08 Feb 2024
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This seems to be fake.
First, why is the guy recording? Second, it seems rather fortunate that the camera was placed at an angle that captured the offense. That’s lucky right there. Third, this isn’t Samsung’s technician this is an authorized repair person. He would make more money repairing the TV than attempting to deny service to the customer. Fourth, is the video proclaiming that Samsung is telling their authorized repair centers to damage customers tv sets? How many reputable repair centers do you think would have already contacted the media?
Or, maybe the internet has me too jaded. I dunno.
Without watching the video it reminds me of when a technician was sent to repair my TV a few years ago
Basically he was told to cut the screen after I was informed that they were sending me a new TV. That way they could ensure the TV was unfixable before telling me to dispose of the old one before delivering the new one.
I did pull all the usable parts out of it before I threw it away though
You're not making that up? That sounds, like... evil
Company I worked for was the only importer of Corsair chairs into Australia, we were told by Corsair (on a chair by chair basis) to have end users destroy faulty chairs if no replacement parts were available.
Same thing with Lian Li, we had a batch of white cases with a paint defect, they were never sold onto end-users but our warehouse teams destroyed every case, sent images to Lian Li of the destruction and we were sent another shipment.
Cooler-master had some bad mITX PSUs, same deal, sent the boys out with a hammer and safety squints.
At the end of the day it's cheaper for everyone involved to not have a faulty product that is too costly to repair shipped across the ocean or to a local disty. Sucks for the environment, sucks for the end user having to dispose of a faulty product but it makes for some interesting emails sent out to customers :D
Mouse companies do this too. They ask you to cut the cord and video it usually. Or damage it until it’s completely unusable. Or they completely ignore you until you call them out on a public forum. Lookin at you, Cherry xtrfy 😉
lmao replacement cords are so easy to come by especially for nicer mice
Yeah it’s kinda stupid. But most people don’t know how to solder or do basic repairs.