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Air Canada must honor refund policy invented by airline’s chatbot
(arstechnica.com)
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this post was submitted on 16 Feb 2024
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You'd think they'd have tried a better case then. They lost in the court of public opinion as soon as it was about bereavement and their argument that the chatbot on their own site is a separate legal entity they aren't responsible for is pants on head stupid.
In a way, we should be grateful they bungled it and are held liable, other companies may be held to the same standard in the future.