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Air Canada must honor refund policy invented by airline's chatbot
(arstechnica.com)
This is a most excellent place for technology news and articles.
Not only that, they set a precedent that will hugely discourage the use of LLM chatbots too. Great for us humans though
I bet they make so much money too...
Overpaid lawyer 1: Fight this or settle?
Overpaid lawyer 2: Let's fight this, I have a good feeling about it...
Overpaid lawyer 1: This won't set a precedent or anything right...right...
Right?
And the customer service benefit they would've gotten from just eating a few hundred dollars.
But they were being extra greedy, and thinking they could establish precedent... Well they did, just not how they wanted.