182

Air Canada must honor refund policy invented by airline's chatbot (arstechnica.com)

submitted 9 months ago by reimufumo@lemmy.ca to c/technology@lemmy.world

9 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[-] MeatsOfRage@lemmy.world 27 points 9 months ago

According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot's misleading information because Air Canada essentially argued that "the chatbot is a separate legal entity that is responsible for its own actions," a court order said.

That's some business class horse shit right there, glad they got taken to task over this

this post was submitted on 19 Feb 2024

182 points (95.5% liked)

Technology

59366 readers

1253 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS