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this post was submitted on 25 Feb 2024
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Until somewhere things go wrong and the supplier tries the "but an AI wrote it" as a defense when the client sues them for not delivering what was agreed upon and gets struck down, leading to very expensive compensations that spook the entire industry.
Aor Canada already tried that and lost. They had to refund the customer as the chatbot gave incorrect information.
Turns out the chatbot gave the correct information. Air Canada just didn’t realize they had legally enabled the AI to set company policy. :)