I'm not in IT but used to work with a very old terminal based data storage and retrieval system.

If the original programmers had implemented a particular feature, it was very easy to enter a command and have it spit out the relevant info.

But as times changed, the product outgrew its original boundaries, and on a regular basis clients would ask for specific info that would require printing out decades worth of data before searching and editing it to get what the client wanted.

I can not tell you how many times I heard the phrase, "Can't you just push a button or something and get the information now??"

The thing that infuriated me the most was the idea that somehow we could do that, but didn't want to, as if there was some secret button under the desk that we could push for our favourite clients. Ugh.