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Klarna says its AI assistant does the work of 700 people after it laid off 700 people
(www.fastcompany.com)
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this post was submitted on 28 Feb 2024
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You assume support agents don't hallucinate
🤣 yeah true
I feel like customer service has been on a decline for the past 10 years or so. I owe it to being underpaid and treated badly as an employee. .