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Klarna says its AI assistant does the work of 700 people after it laid off 700 people (www.fastcompany.com)

submitted 8 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

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[-] snek@lemmy.world 47 points 8 months ago

with the virtual assistant earning customer satisfaction ratings at the same level as human agents.

Citation needed? We're going to take Klarna's word for it?

[-] variaatio@sopuli.xyz 22 points 8 months ago

Newer ever take Klarnas word for anything. They are the fine and Dandy company whose business model involved by routine fishing for customers bank authorization credentials.

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this post was submitted on 28 Feb 2024

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