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Klarna says its AI assistant does the work of 700 people after it laid off 700 people
(www.fastcompany.com)
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this post was submitted on 28 Feb 2024
145 points (97.4% liked)
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To be fair if your human agents are earning a 0 you can only go up from there. So switching to AI is a no-brainer (lol)
If your human agents are earning a 0 perhaps they've been given too little time, too little training, and too little tools to resolve the customer's case.
You understand that, I understand that.. but this company's execs don't or won't. And the cruel thing is THEY are the CEOs and not us.
The era of company training and respecting employee intelligence is past us. It's rare to see.