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this post was submitted on 29 Feb 2024
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I had a problem like this with a CPU.
Fresh from the box OEM hardware, either Dell or HP... I forget. A laptop system.
We couldn't get the damn thing to do windows updates, which was part of our initial prep for the system. It kept crashing, no useful info from logs.
I booted off of an Ubuntu live image I had on a USB. Turns out, one of the CPU cores on die was faulty. If I reduced the CPU cores visible to the system to one, it worked fine. All enabled? Crash.
A call to support and a quick service visit sorted out the system, but Microsoft's error reporting was useless at diagnosing the issue.