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this post was submitted on 23 Jul 2023
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I'm just barely escaping a situation like that at my work.
Vendor sold the package as a drop in turnkey solution that had premade integrations with almost everything else we have. Get our input data formatted right and everything would "just work".
They literally had never encountered a hybrid AD or exchange environment (part on-prem part in the cloud, extremely common) and I just finished bridging the gaps in their "premade integration" with those. Took nearly 6 months, requiring extra stuff in azure and scripted automation on prem. One of the three main "drop in" things we bought it for.
And we still aren't really done. Apparently they had never encountered any places with legal requirements for data retention either. So we're having to custom build everything for that and turn off their "clean up old data" functionality.
Bastards keep trying to set timelines on our side too and we have to keep reminding them who's paying who.
I can't stand those companies who effectively pitch these braindead implementations to management. I'm fighting a $50k "turnkey zero trust" implementation this month.