“Since the user opened a ticket with us this past Sunday, we’ve been actively researching this situation. Initially, we thought it might have resulted from a DDoS attack, which we stated in our first response. After some investigating, it looks as though the spike in traffic was not caused by a DDoS after all,” Dorian Kendal, CMO at Netlify, told Cybernews.

Instead, now they believe that this was a sustained download event of an mp3 file over a stretch of multiple days.

“We’re working directly with the user to better understand what’s happening on their end, so we can uncover what caused the dramatic increase in downloads,” Kendal said.

I'm confused, what is this supposed to mean? Some sort of non-distributed DOS attack? How would working with the customer help there? If they're susceptible to a denial of service, isn't that entirely an internal problem?