Don't underestimate the value of a brand. One of the most common reasons people stick around even after negative change is because it still feels familiar and safe.

Now? This isn't Twitter anymore. It may look and feel like Twitter did yesterday, but this is the moment where people stop and look around and ask "What happened?"

Even when Facebook reformed into Meta and Google reformed into Alphabet, they still kept the old brands, to the point where people still call Alphabet "Google" more often than not. Other companies, when they want to get rid of a brand, will slowly phase it out. An ISP like Charter becomes Charter Spectrum, then over time just become Spectrum.

Dropping a brand overnight like a hot potato upsets the customer because brand identity is (tragically) huge in the modern day.