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"How to help someone use a computer.", a guide from 1996
(pages.gseis.ucla.edu)
This is a most excellent place for technology news and articles.
So many times I've just been a fancy TTS (Text to speech) assistant.
End user: Sends MMS of error message.
Me: Calls end user and reads the error message out loud.
End user: Oh! Thanks! Problem solved.
Me: No problem, have a good day.
The trick to make this stop is to be an expensive text-to-speech engine.