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Dell finding ways to absolutely suck as an employer
(arstechnica.com)
This is a most excellent place for technology news and articles.
You have a good outlook, even when they make you pay for parking! Your first reason about helping others and the value of in-person IT support is really great though, I had to do the same when I was at a Service Desk last year. There are good times where in-person stuff is necessary or good. But not grounds for eligibility for promotion!