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this post was submitted on 22 Mar 2024
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I had a car with a bad alternator and took it to a shop, manager quoted me $150 then called an hour later to say he’d picked the wrong version of my car on the computer, mine would be $100 more but he said “a deals a deal so we’ll do it for the 150.”
Every other car problem I had after, straight to that shop cause I knew they’d do solid work and charge me fairly. Putting people before profits means retaining workers and getting loyal customers
It definitely makes sense to anyone with the ability to see past their nose. I wish companies like Comcast and Verizon could see it.
Monopolies for modern necessities (the internet and phone) don't have to worry about customer retention.
I mean, in some situations those two I mentioned are but I've been in the position to easily switch service to another company and that doesn't change their behavior at all.
"So the problem is it's too easy to switch. Let's change that!" - some CEO, probably
Some CEO to another, at a ski chalet where they totally don’t collude at the spa.
They 100% have been having that conversation since the 50s if not earlier
Plot twist: The right version was actually cheaper, but they figured they'd tell you that story to make you a more loyal customer.
Where I live changing the price after agreeing on it would even be illegal :0
Probably, but they might "just find out they don't have the part in stock and can't do it"" and refund