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this post was submitted on 29 Mar 2024
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Vultr posted their response to the concerns here - https://www.vultr.com/news/a-note-about-vultrs-terms-of-service/
The portion of the ToS that people were worried about had been in place for years and had nothing to do with server intellectual property. They are removing it to avoid future confusion.
I don't disagree that it was poorly worded, but the amount of people jumping to the worst possible conclusions on this is concerning. What happened to Hanlon's Razor?
Many are, but as far as I know, no hosting provider has ever tried something like what was claimed (which is why it made such news).
It seems like many people didn't even verify that portion of ToS was new (checking web archive), or wait for Vultr's response before closing their accounts.
Even after the official response, it feels like people stuck to their original assumptions and felt justified moving services?
Companies, and specifically the people in them, make mistakes. What matters is their reaction. I'm scratching my head to think what Vultr could do better in this case (other than creating a time machine to avoid the initial screw up).
There was substantial room for improvement in the way they spoke publicly about this issue. See my comment above.