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this post was submitted on 06 Apr 2024
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I'm not aware of them having a support contract. This is exactly what I mean when I state that they were, in fact, acting entitled. To my knowledge, the Lemmy project has 0 customers. It is a FLOSS project so, everyone needs to check their entitlement at the door. None of us are entitled to anything from the devs. They are volunteers donating their software to us.
With FLOSS projects, one can file issues but the software is "as is" as specified in the license. If one wants changes that are not prioritized by the devs, the choices are: wait, contribute, or fork. That's it. None of us are customers but recipients of gifted software.
Hard disagree. Some people clearly need some tough love and etiquette lesson. If someone gives you a gift and your response is to complain the it isn't quite what you wanted, this is generally considered rude and ungrateful behavior. Want to be a customer? Buy commercial software.
Context is very important here and in other places. The devs' goal was primarily to make a project in Rust, not to compete with anything. With that being their goal, "learn Rust or start your own project" is really the only reasonable response.
To reiterate though, I am very happy that Sublinks, k/mbin, et al have been established. Some people like developing in Java or PHP and it brings a smile to my face for the options to be available to them. Add to this the compatibility with Lemmy and I think that this is a beautiful recipe for open-source innovation. I think that we can all benefit from the "cross-pollination" between projects and ideas that can better manifest in some languages can be ported to others.
Having a support contract has nothing to do with being a customer. If the devs didn't want customers, they shouldn't have released their product to the public. It really just seems like they can't handle the stress of writing code AND managing their customers' needs.
Tough love is never the correct way to deal with people, and never the way to manage a product.
In some of the threads I've seen the devs have said that they could be making more money if they went to a big tech corp while also exhibiting behaviors that would NEVER fly at any of the big tech companies.
Learning projects are great! Releasing them isn't necessarily the best way to go about things, though.
Don't get me wrong, I don't envy the lemmy devs for the position they've put themselves in. It is incredibly stressful to juggle what they're trying to juggle, and PR is not usually the strongest skill an engineer has.
I hear you on the context of choosing Rust. It's not really that relevant to what I'm saying, but I have seen people complain about Rust as the language preventing them from contributing. Having more contributor's wasn't their goal, it was to build something in Rust to begin with.
My point was that Sublinks' goal IS to invite contributors, so Java is a smart choice.