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this post was submitted on 28 Jul 2023
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In a rush to buy 3 travel cards last week, as the train was literally pulling into the station, my finger slipped and I accidentally bought an extra child’s ticket.
When we changed trains at the next station I went to the counter and they sorted a refund of that extra ticket for me.
I asked how it would be possible to do something like that in the future with only ticket machines and the guy said he didn’t know.
yeah it's all these little things, but it was easy to know what to do, go to the ticket office and ask.