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Generative AI could soon decimate the call center industry, says CEO
(www.techspot.com)
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this post was submitted on 28 Apr 2024
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I work for the largest contact center tech firm, and I'm sure it won't be this year. There are major issues to be solved. The companies that acted first had cars sold for $1, entirely new offers made up that they had to honor, and their bots made poems full of swear words about how shitty their companies were. I'm not sure how long it will take for gen ai to take over but some major issues need to be solved first and I don't see much progress being made on those.
Ahh, laziness, impatience, and hubris! This is hilarious (“if true”, obv) & 100% unsurprising