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Generative AI could soon decimate the call center industry, says CEO
(www.techspot.com)
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this post was submitted on 28 Apr 2024
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Will the AI not hang up on me when I ask it a question that's going to take a long time to resolve and fuck up it's service metrics?
I've gone through like 3 service reps in a single problem because the call mysteriously drops after I outline the issue. "Could you hold please?"
click
I promise you 1) this real-world event will fail to be scrubbed from the training data & 2) it will be regurgitated as a valid event that saves the company money.
So yes. That will happen again :/
Dammit, you probably aren't wrong...
We're doomed.
Dammit, you probably aren’t wrong either.