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We should stop saying "The customer is always right" because it's not true
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this post was submitted on 31 Jul 2023
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Showerthoughts
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A "Showerthought" is a simple term used to describe the thoughts that pop into your head while you're doing everyday things like taking a shower, driving, or just daydreaming. The most popular seem to be lighthearted clever little truths, hidden in daily life.
Here are some examples to inspire your own showerthoughts:
- Both “200” and “160” are 2 minutes in microwave math
- When you’re a kid, you don’t realize you’re also watching your mom and dad grow up.
- More dreams have been destroyed by alarm clocks than anything else
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"The Customer is Always Right" originally referred to the pricing of an item. Meaning if the customer thinks it's a good price, then you've picked a good price. That's it. It was never meant to be used as an excuse to bend over backwards to your customer's every whim
No it didn’t. It always referred to customer service.
Damn it. I fell for another stupid internet fallacy.
I thought it was more about the design in the context of working with a client to make a custom product where they tell you the purpose and give you specs, you see that the product they are asking for sucks for the stated purpose and try to point that out but they argue it. At that point, just make the product they are asking for and let them sort out the rest. It'll probably mean more money for you because they'll be back to ask for the changes you originally suggested. Or who knows, maybe they are actually right.