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I shared this before.
If you were a person of color, having Uber and Airbnb were a game changer. Taxis and hotels were awful from the 80s-2010s.
Taxis were racists and often wouldn't even pick you up. If they did, they often took you on a joyride. Hotels were absolute shit holes. Want to complain about your room? Go pound sand.
Those industries werent good for decades. And the disruption actually made car sharing much more consistent and hotel experiences better.
At least here in a european countries, taxis and hotels were overregulated and monopolized af. The business models of Uber and Airbnb may not have been the best at the start, but like you say: it was a needed disruption.